Effective Date: July 16, 2026
CanOS ("we," "our," or "us") is a kennel and animal care business management platform operated by ODIN Consulting LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the CanOS mobile application and web platform (collectively, the "Service"). By using the Service, you agree to the practices described here.
We use the information we collect to:
CanOS is a multi-tenant platform. Each business account ("tenant") operates in an isolated data environment. Staff members, client data, and operational records belonging to one account are not accessible to other accounts. Tenant isolation is enforced at both the application layer and the database layer. We do not use one tenant's data to train models or improve outcomes for other tenants.
We do not sell your personal information. We may share information in the following limited circumstances:
We work with trusted third-party providers who process data on our behalf, including:
We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of CanOS, our users, or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify affected users before any such transfer takes effect.
We may share information with third parties when you have explicitly authorized us to do so.
CanOS sends appointment reminders and general operational messages to users who opt in by checking the SMS-consent box on one of our public sign-up forms (see our SMS Consent page). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. For full SMS terms see the Terms of Service.
No mobile information, phone numbers, or SMS opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are only shared with our SMS provider (Twilio) strictly for the purpose of delivering the messages the user opted in to receive.
Dog owners who access the CanOS Client Portal do so at the invitation of a kennel or trainer that uses CanOS. The business that invited you is the primary controller of your data within their account. We process that data on their behalf in our capacity as a data processor. For questions about how a specific business uses your data, please contact them directly.
Your data is stored in encrypted databases hosted in secure cloud infrastructure. Files and media are stored in private object storage with access controlled via expiring signed URLs. We implement role-based access controls, JWT-based authentication, and audit logging to protect against unauthorized access. Passwords are never stored in plain text.
While we take industry-standard precautions, no system is completely immune to security risks. We encourage users to use strong passwords and notify us immediately at support@canos.app if they suspect unauthorized access.
We retain your data for as long as your account is active or as needed to provide the Service. Deleted records are soft-deleted and may be retained in a recoverable state for a limited period before permanent removal. If you close your account, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law or legitimate business necessity (such as financial records).
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, contact us at support@canos.app.
The CanOS platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us at support@canos.app.
The CanOS web application uses session storage and local storage to maintain authentication state and user preferences. We do not use third-party advertising trackers or behavioral profiling cookies. Anonymous usage analytics may be collected to help us improve the platform.
The Service may include integrations with third-party platforms (Google, Facebook, Stripe, Twilio, etc.). Once you connect a third-party integration, that provider's own privacy policy governs how they handle your data. We encourage you to review the privacy policies of any third-party services you connect.
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of the page. For material changes, we will provide notice via the app or by email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
ODIN Consulting LLC
CanOS Platform
support@canos.app
https://canos.app